Returns


NEED YOUR INVOICE?

Check your email for order details or log into your online account to download the invoice.

RETURNS

Returns must be made within 30 days of receipt of your order. Email us at customercare@davidlawrence.com.au to start a return.

NEED HELP?

Email us at customercare@davidlawrence.com.au or click on the Help button to chat with our customer care team.

NEED YOUR INVOICE?

Check your email for order details or log into your online account to download the invoice.

RETURNS

Returns must be made within 30 days of receipt of your order. Email us at customercare@davidlawrence.com.au to start a return.

NEED HELP?

Email us at customercare@davidlawrence.com.au or click on the Help button to chat with our customer care team.



RETURNING YOUR PURCHASE

Returning your purchase is quick and easy. Use the below table to understand where you can return your items.


Purchase LocationReturn Location

Online StoreMyerDavid Jones
Online Store
(Credit Card)
Refund on full price and Sale. Excludes outlet.XX
Online Store (Paypal & Afterpay)Refund on full price and Sale. Excludes outlet.XX
MyerXRefund or Exchange on full price items. Excludes Sale.X
David JonesXXRefund or Exchange on full price items. Excludes Sale.



All items must be returned within 30 days of receiving the order.

All returns must be in the original condition as sent; the item must not be worn, altered or washed, and must have its original tags attached. All shoes should be returned without scratches or stains and in their original, undamaged shoe box. For hygiene reasons, we do not offer returns on swimwear, earrings and hosiery, unless they are faulty or have been sent to you by error.

We are unable to offer exchanges for online orders. Refunds will be processed for all returned items that meet the Returns Policy conditions.

Refunds will be credited against your original method of purchase and will be processed in $AUD. If you placed your order using a gift voucher as your method of payment you will be sent a credit/gift voucher as soon as the return has been processed. If you placed your order using a loyalty reward, your reward will be credited back to your membership account.

We are unable to process refunds in person at our head office or the online warehouse. Please note that concessions located in a David Jones or Myer department store are unable to offer a refund or exchange on any items purchased online.


CHRISTMAS RETURNS: We have extended our Returns Policy for Christmas. Orders placed from 1st December 2019 to 31st December 2019 can be returned until 31st January 2020.

ONLINE OUTLET & FINAL SALE: Please consider Online Outlet and Final Sale purchases carefully as items marked as "Online Outlet" or "Final sale" cannot be returned (subject to the Australian Consumer Law). If you receive an Outlet Sale / Final Sale item that is damaged or faulty, please contact customercare@davidlawrence.com.au and our customer care team will be happy to assist you.

How to return online purchases

To return your online purchase, please follow the below steps:
1. Contact customercare@davidlawrence.com.au to obtain your Return Authorisation Number.
2. We will email you your Return Authorisation Number, a Return Slip and a link where you can create a free return shipment (Australia only).
3. Fill out the Return Slip in full.
4. Repackage your item/s and enclose the Return Slip.
5. Post the parcel back to us.

Once we receive your return, please allow up to 5 business days for your return to be processed. Once the refund has been processed, depending on your payment method or card issuer, it can take up to 10 business days for the funds to show in your account. Please note postage is non-refundable. Online orders paid with Afterpay or Paypal cannot be returned instore and must be returned by post.

Returning In-Store Purchases

For in store and concession purchases, we are unable to offer a refund for Sale items due to “change of mind”. This does not affect your statutory rights.

For health reasons, change of mind returns will not be accepted on lingerie, shoes, jewellery and accessories. We are unable to offer returns on gift cards.

Purchases made in-store can be returned to any store. Stores cannot accept returns or exchanges for items purchased online or from Myer and David Jones stores.

Simply present your receipt or proof of purchase in-store and our store staff will be happy to assist you. Photo identification may be requested and recorded in some circumstances. All returns must be in the original condition. The item must not be worn, altered or washed, and must have its original tags attached.

Refunds for faulty merchandise will be processed using the same method of payment used to make your purchase. Where the purchase was a gift card, a credit voucher will be issued.

Faulty returns

Returns will be accepted on any faulty merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request a refund, an exchange for another item, or a store credit. This Policy does not exclude or replace your rights under any applicable law.

If you receive an item that is faulty or wrongly described, please contact us to request a refund, an exchange or store credit. Faulty items can then be sent to us to be assessed by our Quality Management team. Please note this process can take several weeks. This policy does not exclude or replace your rights under any applicable law.

Refunds for faulty or wrongly described merchandise will be processed once they have been inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.