Returns
NEED YOUR INVOICE?
Check your email for order details or log into your online account to download the invoice.
|
RETURNS
Returns must be made within 30 days of receipt of your order. Email us at customercare@davidlawrence.com.au to start a return.
|
NEED HELP?
Email us at customercare@davidlawrence.com.au or click on the Help button to chat with our customer care team.
|
NEED YOUR INVOICE?
Check your email for order details or log into your online account to download the invoice.
|
RETURNS
Returns must be made within 30 days of receipt of your order. Email us at customercare@davidlawrence.com.au to start a return.
|
NEED HELP?
Email us at customercare@davidlawrence.com.au or click on the Help button to chat with our customer care team.
|
RETURNING YOUR PURCHASE
Returning your purchase is quick and easy. Use the below table to understand where you can return your items.
Purchase Location | Return Location |
---|
| Online Store | Myer | David Jones |
Online Store
| Refund on full price and Sale. Excludes outlet. | X | X |
Myer | X | Refund or Exchange on full price items. Excludes Sale. | X |
David Jones | X | X | Refund or Exchange on full price items. Excludes Sale. |
Extended 60 day returns for online orders placed by Victorian customers is no longer available. Any orders placed from 3rd November 2020 by Victorian customers are subject to our 30 day returns policy. Returns must be made within 30 days of receipt of order.
All returns must be in the original condition as
sent; the item must not be worn, altered or washed, and must have its original
tags attached. All shoes should be returned without scratches or stains and in
their original, undamaged shoe box. For hygiene reasons, we do not offer
returns on swimwear, earrings and hosiery, unless they are faulty or have been
sent to you by error.
Please note, you will not be credited the cost of
delivery as part of your return, unless the item is faulty.
We are unable to offer exchanges for online
orders. Refunds will be processed for all returned items that meet the Returns
Policy conditions.
Refunds will be credited against your original
method of purchase and will be processed in $AUD. If you placed your order
using a gift voucher as your method of payment you will be sent a credit/gift
voucher as soon as the return has been processed. If you placed your order
using a loyalty reward, your reward will be credited back to your membership
account.
We are unable to process refunds in person at our
head office or the online warehouse. Please note that concessions located in a
David Jones or Myer department store are unable to offer a refund or exchange
on any items purchased online.
Online orders paid with Credit Card, Afterpay or
Paypal cannot be returned in store and must be returned by post.
ONLINE OUTLET & FINAL
SALE:
Please consider Online
Outlet and Final Sale purchases carefully as items marked as "Online
Outlet" or "Final sale" cannot be returned (subject to the
Australian Consumer Law). If you receive an Outlet Sale / Final Sale item that
is damaged or faulty, please contact
customercare@davidlawrence.com.au and our customer care team will be happy to assist you.
How to return online purchases
To return your online purchase, please follow the below steps:
1. Contact
customercare@davidlawrence.com.au to obtain your Return Authorisation Number.
2. We will email you your
Return Authorisation Number, a Return Slip and a link where you can create a
free return shipment (Australia only).
3. Fill out the Return
Slip in full.
4.
Repackage your item/s and
enclose the Return Slip.
5. Post the parcel
back to us.
Once we receive your return, please allow up to 5 business days for your
return to be processed. Once the refund has been processed, depending on your
payment method or card issuer, it can take up to 10 business days for the funds
to show in your account. Please note postage is non-refundable. Online orders paid with Afterpay or Paypal
cannot be returned instore and must be returned by post.
Returning in-store purchases
For in store and
concession purchases, we are unable to offer a refund for Sale items due to
“change of mind”. This does not affect your statutory rights.
For health reasons,
change of mind returns will not be accepted on lingerie, shoes, jewellery and
accessories. We are unable to offer returns on gift cards.
Purchases made
in-store can be returned to any store. Stores cannot accept returns or
exchanges for items purchased online or from
Myer and David Jones stores.
Simply present your
receipt or proof of purchase in-store and our store staff will be happy to
assist you. Photo identification may be requested and recorded in some
circumstances. All returns must be in the original condition. The item
must not be worn, altered or washed, and must have its original tags
attached.
Refunds for faulty
merchandise will be processed using the same method of payment used to make
your purchase. Where the purchase was a gift card, a credit voucher will be
issued.
Faulty returns
Returns will be accepted on
any faulty merchandise within a reasonable timeframe. If an item is faulty or
wrongly described you may request a refund, an exchange for another item, or a
store credit. This Policy does not exclude or replace your rights under any
applicable law.
If you
receive an item that is faulty or wrongly described, please contact us to
request a refund, an exchange or store credit. Faulty items can then be sent to
us to be assessed by our Quality Management team. Please note this process can
take several weeks. This policy does not exclude or replace your rights under
any applicable law.
Refunds for faulty or
wrongly described merchandise will be processed once they have been
inspected and accepted the return, using the original tender type. Debit and
credit card returns must be processed against the exact card used to complete
the original purchase.