FREE SHIPPING FOR ALL ORDERS OVER $150* | FREE RETURNS*

Delivery & Returns

Free delivery to Australia and New Zealand for orders over $150 | Free returns within Australia



DELIVERY INFORMATION

For information on the current delivery status of your order please click here to sign-in to your Online Account and check My Orders.


AUSTRALIAN DELIVERY

We use Australia Post for all deliveries in Australia. Orders are processed and sent within 48 hours of your order being placed (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed and sent with 48 hours of the next business day.

Standard Delivery within Australia is FREE for orders over $150. For orders under $150, shipping is offered at a flat rate of $8 AUD. For standard delivery, we use Australia Post Parcel Post, providing delivery in 2-5 business days after the order has shipped.

Express delivery within Australia is offered at a flat rate of $15 AUD. Express post parcels are delivered next business day after the order has shipped, providing your address is within the Express Post Network. If you live outside the Express Post Network, your parcel will be sent using the fastest possible transport links. For more information on the Express Post Network, visit the Australia Post website.

To ensure the safe arrival of your purchase we require a signature as proof of delivery for all orders. If no one is available at the delivery address to accept the order, Australia Post will leave a calling card with details on how to collect your parcel. If the order is redirected at the customer's request or delivery option altered, David Lawrence will not be liable for lost, stolen or damaged parcels


NEW ZEALAND DELIVERY

International orders are couriered with DHL and may take up to 10 days to be delivered depending on the destination country's customs process. Orders are processed and dispatched within 48 hours of the order being placed (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed the next business day. We are currently unable to deliver to international PO Box addresses.

Shipping to New Zealand is FREE for orders over $150. For orders under $150, shipping is offered at a flat rate of $8 AUD.

All international orders are exempt from Australian GST (10%), however they will incur taxes and duties applied by customs in the country where the order is delivered. Any taxes and duties incurred in the country of destination are the responsibility of the customer.

In most cases, any customs or import duties are charged once the parcel reaches its destination country; DHL will contact customers to inform you of applicable charges and to request payment. Customs policies and import duties vary widely from country to country, David Lawrence has no control over these charges and we are unable to tell you what the cost would be. We re commend you contact your local customs office for current charges before you place your order, so you are not surprised by charges you were not expecting.

We recommend that New Zealand customers use the website customs.govt.nz/ before you purchase as they have a duty estimator which allows you to see how much you may have to pay and how the charges are worked out.

To comply with Australia export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable ‘merchandise.’ We are also prohibited by law from marking the items as a gift, even if the order is placed with the intention of sending to a gift recipient. If you require further information about your country’s taxes and duties you will need to contact your local customs office directly.

We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you with regards to the issue as soon as possible.


INTERNATIONAL DELIVERY

International orders are couriered with DHL and may take up to 21 days to be delivered depending on the destination country's customs process. Orders are processed and dispatched within 48 hours of the order being made (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed the next business day. We are currently unable to deliver to international PO Box addresses.

International shipping (excluding New Zealand) is offered at a flat rate of $30 AUD. The full list of deliverable countries is available at checkout.

All international orders are exempt from Australian GST (10%). Any taxes and duties incurred in the country of destination will be paid for prior to the customer receiving the order. Please be aware that any additional fees that are incurred will be the responsibility of the customer: this includes storage of parcel or any administration fees incurred if you are unable to accept delivery. David Lawrence has no control over these charges and we are unable to tell you what the cost would be.

To comply with Australia export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable ‘merchandise.’ We are also prohibited by law from marking the items as a gift, even if the order is placed with the intention of sending to a gift recipient. If you require further information about your country’s taxes and duties you will need to contact your local customs office directly.

We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you with regards to the issue as soon as possible.


RETURNS POLICY


  • All returns must be made within 30 days of receipt of your order.
  • We are unable to offer exchanges for online orders. Refunds will be processed for all returned items that meet the below criteria.
  • All full priced and Sale items purchased online can be returned by post for a refund.
  • All outlet items purchased online are not eligible for a refund for "change of mind" reasons. All outlet Sales are FINAL. Please note this does not affect your statutory rights.
  • Refunds will be processed in $AUD.
  • We are unable to process refunds in person at our head office or the online warehouse.
  • We request you include your original receipt/invoice with your parcel.
  • All items must be returned unused, unworn and unwashed with original swing tags still attached or they may not be accepted.
  • For any David Lawrence online purchases, we will provide a refund on any full price, Sale or outlet item that is faulty or not as described.
  • All shoes should be returned without scratches or stains and in their original, undamaged shoe box.
  • Due to hygiene reasons we are unable to accept returns for swimwear, earrings and hosiery, unless they are faulty or have been sent to you by error.
  • When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
  • Refunds will be credited against your original method of purchase.
  • If you placed your order using a gift voucher as your method of payment you will be sent a credit/gift voucher as soon as the return has been processed.
  • If you placed your order using a loyalty reward, your reward will be credited back to your membership account.
  • Please note that concessions located in a David Jones or Myer department store are unable to offer a refund or exchange on any items purchased online.
  • For online purchases ONLY, we will provide a full refund on any Sale item for change of mind or not suitable. Please note postage is non-refundable.
  • For in store and concession purchases, we are unable to offer a refund for Sale items due to “change of mind”.

RETURNING YOUR PURCHASE

Returning your purchase is quick and easy. Use the below table to understand where you can return your items.


Purchase LocationReturn Location

Online StoreDavid Lawrence StoreMyerDavid Jones
Online Store
(Credit Card)
Refund on full price and Sale. Excludes outlet.Refund on full price and Sale. Excludes outlet.XX
Online Store (Paypal & Afterpay)Refund on full price and Sale. Excludes outlet.XXX
David Lawrence StoreXRefund or Exchange on full price items. Excludes Sale.XX
MyerXXRefund or Exchange on full price items. Excludes Sale.X
David JonesXXXRefund or Exchange on full price items. Excludes Sale.



BOOK AN ONLINE RETURN BY POST FOR FREE WITHIN AUSTRALIA

We offer free returns by post for all online orders delivered within Australia, either by ParcelPoint or Australia Post. Simply follow the below steps to book your return to us. Once we have received your package, please allow 10 business days for your refund to be credited to your original payment method.

Free returns with Australia Post

Australia Post is an easy way to return your online purchase, giving you the option to drop off your parcel at your local Australia Post Office or red Australia Post box. If you would like to drop your return parcel at an Australia Post office or red Australia Post box, please book your return at returns.auspost.com.au/david-lawrence.


Book Australia Post Return


Australia Post Return Instructions

  1. We have partnered with Australia Post to make returning your online order easy. Visit returns.auspost.com.au/david-lawrence to start your return.
  2. Fill in your order number (you will find this on your order invoice or under ‘My Account'); and your details and click ‘Continue’.
  3. You will be taken to a new page where you can download your return label by clicking the button ‘Download and Print Label’. If you cannot print your label right then, it will also be emailed to you or you can print your label at the post office. Just show them the label created confirmation email and they will scan it.
  4. Apply shipping label to your package once you have securely packed your items.
  5. Drop off your parcel to a your nearest post office or red post box.
  6. Please allow 10 business days for your refund to be credited to your original payment method.


Free returns with ParcelPoint

ParcelPoint is the new, easy way to return your online purchases. Now you drop off parcels at your local store, when it suits you. Choose from hundreds of trusted locations, open weekends and after-hours to suit your lifestyle.

If you would like to drop your parcel at one of the convenient ParcelPoint locations (like your local newsagent) choose ParcelPoint, select your desired ParcelPoint location and enter your details to obtain your ParcelPoint label.


book parcelpoint return


ParcelPoint Return Instructions

  1. We have partnered with ParcelPoint to make returning your online order easy. Visit parcelpoint.com.au/davidlawrence to start your return.
  2. Click ‘Book a Return’ and fill in the fields. You will need your original order number to book in your return. You can find this in your order Invoice email or under 'My Account'.
  3. Select from hundreds of local stores such as pharmacies, convenience stores and newsagencies to drop off your parcel. The ParcelPoint locations are open weekends and after hours for your convenience.
  4. Download and print your shipping label. Apply to your package once you have securely packed your items.
  5. Drop off your parcel to any store offering ParcelPoint Returns.
  6. Please allow 10 business days for your refund to be credited to your original payment method.

INTERNATIONAL ONLINE RETURNS

International Orders must be returned by post to our Online Store, to ensure the safe return of your parcel we recommend that you use a trackable service and retain proof of postage until your return is processed.

  1. Complete the returns form included with your order, alternatively you can print a copy here .
  2. Pack your items into the original packaging (or suitable new packaging) and ensure you include the original invoice and the completed returns form.
  3. Post the parcel back to the following address:
Williams Fashion Logistics
69-73 Gow Street
Padstow NSW 2211
AUSTRALIA

Please allow up to 2 weeks from the refund date for your account to be credited. Refunds will be processed in $AUD. Please note: Any bank transactional fees charged will be incurred by the customer.


DOWNLOAD RETURNS FORM

If you need to print a new returns form, please click here to download.