30% OFF TOPS AT DAVID LAWRENCE* | FREE DELIVERY TO AUSTRALIA & NZ OVER $150

Delivery & Returns

Free delivery to Australia and New Zealand for orders over $150



DELIVERY INFORMATION

For information on the current delivery status of your order please click here to sign-in to your Online Account and check My Orders.


AUSTRALIAN DELIVERY


We use Australia Post for all deliveries in Australia. Orders are processed and sent within 48 hours of your order being placed (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed and sent with 48 hours of the next business day.

Standard Delivery within Australia is FREE for orders over $150. For orders under $150, shipping is offered at a flat rate of $8 AUD. For standard delivery, we use Australia Post Parcel Post, providing delivery in 2-5 business days after the order has shipped.

Express delivery within Australia is offered at a flat rate of $15 AUD. Express post parcels are delivered within 48 hours after the order has shipped, providing your address is within the Express Post Network. If you live outside the Express Post Network, your parcel will be sent using the fastest possible transport links. For more information on the Express Post Network, visit the Australia Post website.

To ensure the safe arrival of your purchase we require a signature as proof of delivery for all orders. If no one is available at the delivery address to accept the order, Australia Post will leave a calling card with details on how to collect your parcel. If the order is redirected at the customer's request or delivery option altered, David Lawrence will not be liable for lost, stolen or damaged parcels


NEW ZEALAND DELIVERY


International orders are couriered with DHL and may take up to 10 days to be delivered depending on the destination country's customs process. Orders are processed and dispatched within 48 hours of the order being placed (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed the next business day. We are currently unable to deliver to international PO Box addresses.

Shipping to New Zealand is FREE for orders over $150. For orders under $150, shipping is offered at a flat rate of $8 AUD.

All international orders are exempt from Australian GST (10%), however they will incur taxes and duties applied by customs in the country where the order is delivered. Any taxes and duties incurred in the country of destination are the responsibility of the customer.

In most cases, any customs or import duties are charged once the parcel reaches its destination country; DHL will contact customers to inform you of applicable charges and to request payment. Customs policies and import duties vary widely from country to country, David Lawrence has no control over these charges and we are unable to tell you what the cost would be. We re commend you contact your local customs office for current charges before you place your order, so you are not surprised by charges you were not expecting.

We recommend that New Zealand customers use the website customs.govt.nz/ before you purchase as they have a duty estimator which allows you to see how much you may have to pay and how the charges are worked out.

To comply with Australia export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable ‘merchandise.’ We are also prohibited by law from marking the items as a gift, even if the order is placed with the intention of sending to a gift recipient. If you require further information about your country’s taxes and duties you will need to contact your local customs office directly.

We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you with regards to the issue as soon as possible.


INTERNATIONAL DELIVERY

International orders are couriered with DHL and may take up to 21 days to be delivered depending on the destination country's customs process. Orders are processed and dispatched within 48 hours of the order being made (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed the next business day. We are currently unable to deliver to international PO Box addresses.

International shipping (excluding New Zealand) is offered at a flat rate of $30 AUD. The full list of deliverable countries is available at checkout.

All international orders are exempt from Australian GST (10%). Any taxes and duties incurred in the country of destination will be paid for prior to the customer receiving the order. Please be aware that any additional fees that are incurred will be the responsibility of the customer: this includes storage of parcel or any administration fees incurred if you are unable to accept delivery. David Lawrence has no control over these charges and we are unable to tell you what the cost would be.

To comply with Australia export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable ‘merchandise.’ We are also prohibited by law from marking the items as a gift, even if the order is placed with the intention of sending to a gift recipient. If you require further information about your country’s taxes and duties you will need to contact your local customs office directly.

We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you with regards to the issue as soon as possible.


RETURNS POLICY


  • All items must be returned within 30 days of recieving the order.
  • We are unable to offer exchanges for online orders. Refunds will be processed for all returned items that meet the below criteria.
  • All outlet items purchased online are not eligible for a refund for "change of mind" reasons.
  • ONLINE OUTLET & FINAL SALE: Please consider Online Outlet and Final Sale purchases carefully as items marked as "Online Outlet" or "Final sale" cannot be returned (subject to the Australian Consumer Law). If you receive an Outlet Sale / Final Sale item that is damaged or faulty, please contact customercare@davidlawrence.com.au and our Customer Care team will be happy to assist you.
  • Refunds will be processed in $AUD.
  • We are unable to process refunds in person at our head office or the online warehouse.
  • We request you include your original receipt/invoice with your parcel.
  • All items must be returned unused, unworn and unwashed with original swing tags still attached or they may not be accepted.
  • For any David Lawrence online purchases, we will provide a refund on any full price, Sale or outlet item that is faulty or not as described.
  • All shoes should be returned without scratches or stains and in their original, undamaged shoe box.
  • Due to hygiene reasons we are unable to accept returns for swimwear, earrings and hosiery, unless they are faulty or have been sent to you by error.
  • When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
  • Refunds will be credited against your original method of purchase.
  • If you placed your order using a gift voucher as your method of payment you will be sent a credit/gift voucher as soon as the return has been processed.
  • If you placed your order using a loyalty reward, your reward will be credited back to your membership account.
  • Please note that concessions located in a David Jones or Myer department store are unable to offer a refund or exchange on any items purchased online.
  • For online purchases ONLY, we will provide a full refund on any Sale item for change of mind or not suitable. Please note postage is non-refundable.
  • For in store and concession purchases, we are unable to offer a refund for Sale items due to “change of mind”.

RETURNING YOUR PURCHASE

Returning your purchase is quick and easy. Use the below table to understand where you can return your items.


Purchase LocationReturn Location

Online StoreMyerDavid Jones
Online Store
(Credit Card)
Refund on full price and Sale. Excludes outlet.XX
Online Store (Paypal & Afterpay)Refund on full price and Sale. Excludes outlet.XX
MyerXRefund or Exchange on full price items. Excludes Sale.X
David JonesXXRefund or Exchange on full price items. Excludes Sale.



How to return online purchases

To return your online order please follow the below steps.
  • Contact us at customercare@davidlawrence.com.au to obtain your Return Authorisation Number

  • We will email you your Return Authorisation Number, a Return Slip and a link where you can create a free return shipment (Australia only)

  • Fill out the Return Slip in full

  • Repackage your item/s and enclose the Return Slip

  • Post the parcel back to us

  • Once we receive your return, please allow up to 5 business days for your return to be processed. Once the refund has been processed, depending on your payment method or card issuer, it can take up to 10 business days for the funds to show in your account. Please note postage is non-refundable.

  • Returning In-Store Purchases For in store and concession purchases, we are unable to offer a refund for Sale items due to “change of mind”. This does not affect your statutory rights For health reasons, change of mind returns will not be accepted on lingerie, shoes, jewellery and accessories. We are unable to offer returns on gift cards. Purchases made in-store can be returned to any store. Stores cannot accept returns or exchanges of sass & bide items which have been purchased online or from Myer stores. Simply present your receipt or proof of purchase in-store and our store staff will be happy to assist you. Photo identification may be requested and recorded in some circumstances. All returns must be in the original condition. The item must not be worn, altered or washed, and must have its original tags attached. Refunds for faulty merchandise will be processed using the same method of payment used to make your purchase. Where the purchase was a gift card, a credit voucher will be issued. Faulty returns Returns will be accepted on any faulty merchandise within a reasonable timeframe. If an item is faulty or wrongly described you may request a refund, an exchange for another item, or a store credit. This Policy does not exclude or replace your rights under any applicable law. If you receive an item that is faulty or wrongly described, please contact us to request a refund, an exchange or store credit. Faulty items can then be sent to us to be assessed by our Quality Management team. Please note this process can take several weeks. This policy does not exclude or replace your rights under any applicable law. Refunds for faulty or wrongly described merchandise will be processed once sass & bide has inspected and accepted the return, using the original tender type. Debit and credit card returns must be processed against the exact card used to complete the original purchase.


    INTERNATIONAL ONLINE RETURNS

    International Orders must be returned by post to our Online Store, to ensure the safe return of your parcel we recommend that you use a trackable service and retain proof of postage until your return is processed.

    1. Complete the returns form included with your order, alternatively you can print a copy here .
    2. Pack your items into the original packaging (or suitable new packaging) and ensure you include the original invoice and the completed returns form.
    3. Post the parcel back to the following address:
    Williams Fashion Logistics
    69-73 Gow Street
    Padstow NSW 2211
    AUSTRALIA

    Please allow up to 2 weeks from the refund date for your account to be credited. Refunds will be processed in $AUD. Please note: Any bank transactional fees charged will be incurred by the customer.