We would like to extend our love and thoughts to everyone affected by the Coronavirus outbreak.
We are taking measures across our stores, support office and online warehouses to protect the wellbeing of you and our team, including:
Maintaining the highest levels of cleanliness in our stores and offices with screens and POS wiped down regularly and the addition of hand sanitiser to all stores (where available).
Upweighting our customer Care team to meet your needs and answer questions as they arise.
Monitoring and following the government and World Health Organization protocol and acting as required.
We are taking steps to allow you to continue to shop if you wish. To better facilitate this over the coming weeks:
Our store managers are there for any styling advice or questions you may have.
Our online store remains open and all online orders will be processed for shipment.
Our online warehouse is taking all precautionary measures to fulfill your orders in a clean and safe environment.
We will cover the cost of delivery for all online purchases for the next two weeks.
Our delivery partner will no longer require a signature on delivery, allowing them to drop your parcel at the door without contact.
We've extended our returns policy to 60 days.
Our Customer Care team are available to meet your needs and answer any questions you may have.
Live Chat: Click the Help Icon in the right bottom corner, during business hours.
Phone (Australia): 1800 688 290
Phone (International): +61 2 8294 5155
Operating hours: Monday - Friday 9:00am - 5:00pm (AEST) *Excludes public holidays.
Due to the current high volume of calls please leave a message if we are not immediately available and we will respond as soon as possible.
FREQUENTLY ASKED QUESTIONS
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Thank you for supporting Australian business, we are in this together.