RETURNS & EXCHANGES

If you’ve changed your mind, we offer refunds or exchanges on most items within 30 days of purchase. Please note, exchanges are available for in-store purchases only. Online orders are eligible for a refund instead.

For purchases made in November and December, refunds or exchanges are accepted up until 31 January the following year.

To be eligible for return, items must meet the criteria below, along with the additional conditions outlined in our full Returns Policy:

• The return is made within 30 days of purchase (or end of January for items purchased in November or December)
• Items are unworn or in their original condition
• Items are not clearance or reduced to clear
• Items are not listed as exclusions in our Returns Policy
• You have acceptable proof of purchase

As a customer, you are entitled to certain guarantees whenever you make a purchase from Myer. These guarantees are called Consumer Guarantees and they are not impacted by the change of mind policy or the 30 day return limit.

You can read more about your rights under Consumer Guarantees and how we will work to fix issues relating to damaged or faulty goods in our Returns Policy.

For purchases made before 6th August

Items purchased online before 6th August can be taken back to any Myer store. If you have proof of purchase and the return meets our policy, we will be able to process a refund on the spot.

Alternatively, you can lodge a return online through the David Lawrence Australia Post portal.

Once your item has been returned, please allow up to 14 days for your refund to be processed.

If your order needs to be returned from outside Australia, please contact the Myer Experience Centre on 13 69 37 to arrange your return.

For purchases made on or after 6th August

Items purchased online on or after 6th August can be taken back to any Myer store. If you have proof of purchase and the return meets our policy, we will be able to process a refund on the spot.

Alternatively, you can lodge a return online through Australia Post or ParcelPoint. Once your item has been returned, please allow up to 14 days for your refund to be processed.

Items purchased in-store can be taken back to any Myer store.

If you have proof of purchase and the return meets our policy, we will be able to process an exchange (if available) or refund on the spot.

Items purchased in-store cannot be returned by post.

ParcelPoint

To return your item with ParcelPoint for purchases made on or after 6th August, please ensure the item meets our Returns Policy requirements, then follow the steps below:

1. Head to the Myer ParcelPoint portal
2. Choose your most convenient ParcelPoint location and complete the form to lodge your return
3. Pay any applicable fee (Change of Mind returns through ParcelPoint cost $10.95)
4. Print the returns label and attach it to the parcel
5. Drop it off at your chosen ParcelPoint location

We recommend keeping a record of your return tracking number so you can follow the progress of your return. Once your item has been returned, please allow up to 14 days for your refund to be processed.

Purchases made before 6 August cannot be returned via ParcelPoint. Please return them in-store or via the David Lawrence Australia Post portal.

Australia Post

To return your item with Australia Post, please ensure the item meets our Returns Policy requirements, then follow the steps below:

For purchases made before 6th August

1. Head to the David Lawrence Australia Post Portal

2. Choose your most convenient drop off location and complete the form to lodge your return

3. Print the returns label and attach it to the parcel. If you don't have a printer, simply download the label and present the barcode at a participating Australia Post location and they will print it for you

4. Drop it off at your chosen Australia Post location:

We recommend keeping a record of your return tracking number so you can follow the progress of your return. Once your item has been returned, please allow up to 14 days for your refund to be processed.

For purchases made on or after 6 August

1. Select your state below to go to the relevant Australia Post returns page

QLD

2. Choose your most convenient drop off location and complete the form to lodge your return
3. Pay any applicable fee (Change of Mind Returns through Australia Post cost $14.95)
4. Print the returns label and attach it to the parcel. If you don't have a printer, simply download the label and present the barcode at a participating Australia Post location and they will print it for you
5. Drop it off at your chosen Australia Post location:

We recommend keeping a record of your return tracking number so you can follow the progress of your return. Once your item has been returned, please allow up to 14 days for your refund to be processed.

Where possible, refunds will be issued to the original method of payment.

If we are not able to do this, we will provide you with a Returns Card to the value of your refund. The card will be valid for three years from the date of issue. It can be used online or in-store for a future Myer, MARCS or David Lawrence purchase.