AUSTRALIAN and International Delivery 

For information on the current delivery status of your order please click here  to track your order.

***

STANDARD DELIVERY WITHIN AUSTRALIA (1-5 BUSINESS DAYS†)

We use Australia Post for all standard deliveries in Australia. Orders are processed and sent daily (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed and sent the next business day. We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you with regards to the issue as soon as possible. 

To ensure the safe arrival of your purchase we require a signature as proof of delivery for all orders. If no one is available at the delivery address to accept the order, Australia Post will leave a calling card with details on how to collect your parcel.

 AREAAPPROXIMATE AUSTRALIA POST DELIVERY TIMES
 Sydney Metro
 1-2 business days
 Rural NSW
 up to 3 business days
 Melbourne Metro
 2-3 business days
 Rural VIC
 4 business days
 Brisbane Metro
 2-3 business days
 Rural QLD
 5 business days
 Adelaide Metro
 3 business days
 Rural SA
 4 business days
 Perth Metro
 4 business days
 Rural WA
 5 business days
 Darwin Metro
 4 business days
 Rural NT
 5 business days
 Tasmania
 4 business days


†The above delivery times should be used as a guide only as they are based on estimates provided by Australia Post and generic delivery times we experience at Webster Holdings. Due to circumstances beyond our control, it may take longer for your parcel to reach you during busy periods (such as sale and Christmas time).

INTERNATIONAL DELIVERY

International orders are couriered with FedEx and may take up to 21 days to be delivered depending on the destination country's customs process.  Orders are processed and dispatched daily (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed and sent the next business day.

An estimated shipping cost to your country will be displayed on the shopping bag page. Exact shipping costs will be calculated during the checkout process.  If you have any questions please contact our customer care team.

All international orders are exempt from Australian GST (10%), however they may incur taxes and duties applied by customs in the country where the order is delivered. Any taxes and duties incurred in the country of destination are the responsibility of the customer.

In most cases, any customs or import duties are charged once the parcel reaches its destination country. Any charges on a parcel must be paid by the person receiving the parcel. We have no control over these charges and we can’t tell you what the cost would be; customs policies and import duties vary widely from country to country. You may be able to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

We recommend that New Zealand customers use the website www.whatsmyduty.org.nz before you purchase as they have a duty estimator which allows you to see how much you may have to pay and how the charges are worked out.

To comply with Australia export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable ‘merchandise.’  We are also prohibited by law from marking the items as a gift, even if the order is placed with the intention of sending to a gift recipient. If you require further information about your country’s taxes and duties you will need to contact your local customs office directly.

We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you with regards to the issue as soon as possible.

Track My Order
Follow the process below to track the delivery status of your order. If you have any questions or concerns please contact our customer care team on 1800 100 366 (toll free if calling in Australia), 0800 766 774 (toll free if calling in New Zealand) or +61 2 8080 9091 (if calling from overseas) Monday to Friday, between 9am and 5pm EST, or email customercare@davidlawrence.com.au.

Within Australia:
To find out the delivery status of your parcel you will need the tracking number for your order.  For all standard delivery orders, this tracking number is located in the MY ORDERS section of the David Lawrence website. Once you have this number, visit the Australia Post website (http://auspost.com.au), enter the number into the ‘Track Your Item’ section on the homepage and follow the prompts.

International:
After your order has been processed you will receive a confirmation email containing a FedEx tracking number. To track the delivery status of your parcel, enter this number in the ‘Track a Shipment’ section located on the homepage of the FedEx website (http://www.fedex.com.au) and follow the prompts.

Please visit our Frequently Asked Questions if you would like further information on any of the above delivery methods, or alternatively contact us.

Changes to your order

Please note we are unable to make any changes to an order after it has been placed, this includes cancellations.  If you realise you have made a mistake, please place an order for the correct item, after you receive your first order you can return it for a full refund.  Please follow this link http://parcelpoint.com.au/davidlawrence/return for your free post returns label. For any further assistance, please contact our customer care team here.