AUSTRALIAN and International Delivery
Delivery is free for orders being sent within Australia and to New Zealand. There is a $25AUD charge for international shipping. We use Australia Post eParcel for delivery within Australia. David Lawrence uses Fedex for international shipping.
AUSTRALIAN DELIVERY
Delivery within Australia is complimentary at this time and the cost of shipping has been factored into the final price and can be viewed in order details.
Orders are processed and sent daily except for weekends and public holidays. Any order placed on a weekend or public holiday will be processed and sent the next business day.
Once you have placed and confirmed your order, you will receive a confirmation email with your order number. Once your order has been dispatched you will be sent an email with an Australia Post tracking number that can be used on http://auspost.com.au/track/track.html to track your order. We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you with regards to the issue as soon as possible.
Approximate Australia Post delivery times are as follows:
Sydney Metro - next day delivery,
Melbourne & Brisbane Metro - 2 business days,
Adelaide Metro - 3 business days,
Perth & Darwin Metro - 4 business days
Tasmania - 4 business days.
All regional orders - the delivery time will take longer depending on the state and region.
These delivery times should be used as a guide only.
Once your item has been dispatched from our warehouse you will receive an email from Australia Post with your tracking consignment number. You will need this tracking consignment number to track the progress of your order. You can also find this tracking consignment number on the website in the 'My Account' section, within the 'My Orders' tab. You will need to sign in to the website to see the 'My Account' section. You can track your parcel with Australia Post at www.auspost.com.au under 'Track my item' on the home page. Alternatively, you can call the online store on +61 2 8080 9041 for assistance or (toll free in Australia) 1800 014 826, or email: onlinestore@davidlawrence.com.au.
It's very important that you provide a delivery address where someone can sign for the package.
INTERNATIONAL DELIVERY
The standard international delivery cost is $25.00 (Australian dollars), which applies to all countries except New Zealand.
Delivery to New Zealand is free at this time.
International orders are couriered with Fedex and generally take 3-10 days to reach New Zealand. For all other countries it may take up to 21 days for your order to be received depending on your country's customs process.
The above delivery times should be used as a guide only and during peak periods, such as Christmas and New Year, there may be additional delays – where we are advised of any increase in delivery times we will clearly display on this page.
For international orders, you will be sent an email with a FEDEX tracking number, please visit http://www.fedex.com/au/ and enter in the tracking number where prompted.
All international orders are exempt from Australian GST (10%), however they may incur taxes and duties applied by customs in the country where the order is delivered. Any taxes and duties incurred in the country of destination are the responsibility of the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if the order is placed with the intention of sending to a gift recipient. If you require further information about your country's taxes and duties you will need to contact your local customs office directly.
The standard international delivery cost is $25.00 (Australian dollars), except New Zealand, which is free delivery.
Need to return or exchange something? It couldn’t be easier.
David Lawrence is happy to exchange or refund for change of mind on full priced items within 30 days of receipt of your order. We offer free returns to any one of our David Lawrence standalone Australian stores and we also offer free returns by post within Australia.
For more information visit our Returns and Exchanges page which includes our returns policy and a step-by-step guide on how you can return your item(s) to us by post, through our standalone stores and via international post/courier.