NEED TO RETURN SOMETHING? IT COULDN'T BE EASIER.
We will gladly accept returns within 30 days of receipt, any item purchased from a David Lawrence store that meets the criteria of our returns policy.
- Returns Policy
- How do I return an item from stores that have closed?
- Can I return Sale items?
- How to return an item by post?
- Returning an item purchased with Afterpay
- International Returns
- All returns must be made within 30 days of receipt of your order.
- We are unable to offer exchanges for online orders. Refunds will be processed for all returned items.
- Refunds will be processed in $AUD.
- We are unable to process refunds in person at our head office or the online warehouse.
- We request you include your original receipt/invoice with your parcel.
- All items purchased online or in-store must be returned unused, unworn and unwashed with original swing tags still attached or they may not be accepted.
- For online and standalone store purchases, we will provide a refund on any full price or SALE item that is faulty or not as described.
- All shoes should be returned without scratches or stains and in their original, undamaged shoe box.
- Due to hygiene reasons we are unable to accept returns for swimwear, earrings and hosiery, unless they are faulty or have been sent to you by error.
- When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
- Refunds will be credited against your original method of purchase.
- If you placed your order using a gift voucher as your method of payment you will be sent a credit/gift voucher as soon as the return has been processed.
- If you placed your order using a loyalty reward, your reward will be credited back to you via a credit note.
- Please note that concessions located in a David Jones or Myer department store are unable to offer a refund or exchange on any items purchased online.
- For online purchases ONLY, we will provide a full refund on any SALE item for change of mind or not suitable. Please note postage is non-refundable. We are unable to offer a refund for SALE items due to “change of mind” in any of our stores.Please see below details on how to process a return
RETURNING PURCHASES FROM CLOSED STORES IN AUSTRALIA & NEW ZEALAND
Should you wish to return or exchange a purchase that was made at a closed store, please review and follow the instructions provided below.
If you made a full price purchase from a standalone store (a store that is not in a Myer or David Jones) you can return your item(s) to any of our Myer concession stores, provided our usual returns policy terms are met (see above). If you are unable to get to a Myer store – you can also send your item(s) to our online store for a full refund (see below).
Returns of items purchased using a gift voucher or credit note will be refunded to a nominated bank account and can only be processed if you have your original receipt.If your item was a SALE item or you purchased from a closed Outlet store.
Unfortunately, we do not offer refunds for sale items purchased in-store (this includes items in our outlet stores) due to “change of mind”. We will offer a refund for any item that is faulty, has been wrongly described, or is different from the sample shown to you. Please follow the instructions above to return your faulty or misrepresented item.
RETURN ITEM(S) PURCHASED IN A CLOSED STANDALONE STORE OR ONLINE BY POST FOR FREE WITHIN AUSTRALIA
We offer free returns by post for all online orders delivered within Australia – AND for all items purchased in a closed standalone store (stores which are not in a Myer or David Jones).
Visit ParcelPoint by clicking below to start your free return process at your nearest location.
TRACKING YOUR RETURNS PARCEL
If you dropped your parcel off at a ParcelPoint location, visit the Parcel Point Website
and enter your ‘ParcelPoint Reference’ number, which is located in the ‘Proof of Lodgement’ confirmation email.
If you elected to return your parcel back to us by Australia Post, visit the AusPost
Website and enter your parcel tracking number, this will have been included on the label emailed to you.
RETURNING AN ITEM BOUGHT IN A MYER OR DAVID JONES STORE
Any purchases made in our Concession Store Myer and David Jones, must be returned within 30 days of purchase and can only be returned, to our Myer and David Jones Concessions stores.
ONLINE SALE PURCHASES
All sale items purchased online should be returned to our online store for a full refund, provided the item meets all the conditions of our returns policy shown above.
RETURNING AN ITEM PURCHASED ONLINE WITH AFTERPAY
PLEASE NOTE: ALL ITEMS PURCHASED WITH AFTERPAY MUST BE RETURNED TO OUR ONLINE WAREHOUSE. DAVID LAWRENCE MYER OR DAVID JONES STORES CANNOT ACCEPT AFTERPAY RETURNS.
All customers looking to refund an item/s purchased with Afterpay must return their items to THE ONLINE STORE. Please note that items purchased online with afterpay cannot be refunded in David Lawrence concession locations (Myer or David Jones).Please return your items FREE OF CHARGE (AU customers only) to the following address:
Att: David Lawrence Customer Care Afterpay
69-73 Gow Street
Padstow NSW 2211
If you have any questions you can email us at firstname.lastname@example.org
or contact us by phone on +61 2 8080 9091 or Australia only (toll free).Monday to Friday, between 9am and 5pm (AEST) and we will be happy to help you.
INTERNATIONAL ONLINE RETURNS - New Zealand and all International online orders:
International Orders must be returned by post to our Online Store, to ensure the safe return of your parcel we recommend that you use a trackable service and retain proof of postage until your return is processed.
1. Complete the returns form included with your order, alternatively you can print a copy here
2. Pack your items into the original packaging (or suitable new packaging) and ensure you include the original invoice and the completed returns form.
3. Post the parcel back to the following address:
David Lawrence New Zealand Store
Attention Customer Care
219-231 Botany Road
Waterloo NSW 2017
Once we have received your item(s) we will notify you by email when it has been processed. Please allow up to 2 weeks from the confirmation date for your account to be credited. Refunds will be processed in $AUD. Please note: Any bank transactional fees charged will be incurred by the customer.
If you have any questions you can email us at email@example.com or contact us by phone on +61 2 8080 9091 or Australia only (toll free) 1800 100 366 or New Zealand only (toll free) 0800 766 774 - Monday to Friday, between 9am and 5pm (AEST) and we will be happy to help you.